Novel Perspectives on Transformative Service Research

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dc.contributor.authorFinsterwalder, Jörg
dc.contributor.authorAnderson , Laurel
dc.contributor.authorCorus , Canan
dc.contributor.authorGiraldo , Marlo
dc.contributor.authorKabadayi , Sertan
dc.contributor.authorMcColl-Kennedy , Janet R.
dc.contributor.authorMende , Martin
dc.contributor.authorMick , David G.
dc.contributor.authorOstrom , Amy
dc.contributor.authorRosenbaum , Mark S.
dc.contributor.authorRussel-Bennett , Rebekah
dc.date.accessioned2025-02-09T22:46:25Z
dc.date.available2025-02-09T22:46:25Z
dc.date.issued2024
dc.description.abstractThe field of Transformative Service Research (TSR) has emerged over a decade ago with a range of seminal and call-to-action papers which have subsequently sparked and stimulated scholars’ interest in academic work at the intersection of Transformative Consumer Research and Service Research. This special research paper is a perspective piece that sketches trajectories for Transformative Service Researchers drawing on the combined knowledge and work of established researchers in the field who take a future perspective by highlighting the prospective development of the domain. Introducing the 10-Collaborators (10C) Framework, the article outlines a roadmap by relating to the different actors at the micro, meso, macro, and meta levels of the service ecosystem. These collaborators can be affected by contexts that create perceived vulnerability but are also required to collaborate to ensure the wellbeing of the system itself and its actors. The paper delineates novel TSR approaches for each of the levels and its actors as well as for the conceptual, methodological, practice and policy domains, and outlines novel initiatives. It deducts future research paths and actions points for TSR scholars and practitioners.
dc.identifier.citationFinsterwalder J, Anderson L, Corus C, Giraldo M, Kabadayi S, McColl-Kennedy JR, Mende M, Mick DG, Ostrom A, Rosenbaum MS, Russel-Bennett R (2024). Novel Perspectives on Transformative Service Research. Journal of Service Management Research. (Pre-Print).
dc.identifier.issn2511-8676
dc.identifier.urihttps://hdl.handle.net/10092/107616
dc.rightsAll rights reserved unless otherwise stated
dc.rights.urihttp://hdl.handle.net/10092/17651
dc.subjectTransformative Service Research
dc.subject10-Collaborators Framework
dc.subjectservice ecosystem
dc.subjectnovel perspectives
dc.subjectfuture avenues
dc.subject.anzsrc35 - Commerce, management, tourism and services::3506 - Marketing::350602 - Consumer-oriented product or service development
dc.subject.anzsrc35 - Commerce, management, tourism and services::3506 - Marketing::350611 - Service marketing
dc.titleNovel Perspectives on Transformative Service Research
dc.typeJournal Article
uc.collegeUC Business School
uc.departmentManagement, Marketing and Tourism
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