How to Use Design Thinking for Building Better Services for the Third Sector: A Workshop

Simple item page
dc.contributor.authorBasu, A.
dc.contributor.authorFinsterwader, J.
dc.contributor.authorO'Steen, B.
dc.contributor.authorSutherland, D.
dc.date.accessioned2015-07-07T23:59:53Z
dc.date.available2015-07-07T23:59:53Z
dc.date.issued2014en
dc.description.abstractThe critical role played by the third sector organisations is becoming increasingly visible across the world, particularly in developing countries and in solving “wicked problems” — a phrase for intractable problems described by Hors Rittel and Melvin Webber (1973). Wicked problems in social sector are novel, unique, ill-understood problems with no real right or wrong answers and often not understood until after the formulation of a solution. These problems in the social sector therefore pose unique challenges but also call for solutions that should take into account peoples’ perspectives, diversity, needs, and innovation all rooted in iterative processes with rapidly building and testing models that may or may not work (an approach often defined as “fail fast early”). A popular approach to designing services and fostering innovation that has increasingly been applied to community services sector settings is Design Thinking.en
dc.identifier.citationBasu, A., Finsterwader, J., O'Steen, B., Sutherland, D. (2014) How to Use Design Thinking for Building Better Services for the Third Sector: A Workshop. Christchurch, New Zealand: 12th Biennial Australian and New Zealand Third Sector Research Conference, 18-20 Nov 2014.en
dc.identifier.urihttp://hdl.handle.net/10092/10601
dc.language.isoen
dc.publisherUniversity of Canterbury. School of Educational Studies and Leadershipen
dc.publisherUniversity of Canterbury. Management, Marketing, and Entrepreneurshipen
dc.publisherUniversity of Canterbury. School of Health Sciencesen
dc.rights.urihttps://hdl.handle.net/10092/17651en
dc.subjectdesign thinkingen
dc.subjectthird sector researchen
dc.subjectserious playen
dc.subject.anzsrcField of Research::15 - Commerce, Management, Tourism and Services::1503 - Business and Management::150307 - Innovation and Technology Managementen
dc.subject.anzsrcField of Research::16 - Studies in Human Society::1608 - Sociology::160807 - Sociological Methodology and Research Methodsen
dc.titleHow to Use Design Thinking for Building Better Services for the Third Sector: A Workshopen
dc.typeConference Contributions - Other
Files
Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
12652800_how_to_use_design_thinking_for_building_better_services_for_the_third_sector.docx
Size:
14.26 KB
Format:
Microsoft Word
Download
Collections
Health: Conference Contributions