The case of the vulnerable persons interagency emergency response team: Lessons learned about interagency communication

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dc.contributor.authorHickmott, Becky
dc.contributor.authorMills, Colleen
dc.date.accessioned2016-06-27T23:33:45Z
dc.date.available2016-06-27T23:33:45Z
dc.date.issued2016en
dc.description.abstractInteragency Emergency Response Teams (IERTs) play acrucial role in times of disasters. Therefore it is crucial to understand more thoroughly the communication roles and responsibilities of interagency team members and to examine how individual members communicate within a complex, evolving, and unstable environment. It is also important to understand how different organisational identities and their spatial geographies contribute to the interactional dynamics. Earthquakes hit the Canterbury region on September, 2010 and then on February 2011 a more devastating shallow earthquake struck resulting in severe damage to the Aged Residential Care (ARC) sector. Over 600 ARC beds were lost and 500 elderly and disabled people were displaced. Canterbury District Health Board (CDHB) set up an interagency emergency response team to address the issues of vulnerable people with significant health and disability needs who were unable to access their normal supports due to the effects of the earthquake. The purpose of this qualitative interpretive study is to focus on the case study of the response and evacuation of vulnerable people by interagencies responding to the event. Staff within these agencies were interviewed with a focus on the critical incidents that either stabilised or negatively influenced the outcome of the response. The findings included the complexity of navigating multiple agencies communication channels; understanding the different hierarchies and communication methods within each agency; data communication challenges when infrastructures were severely damaged; the importance of having the right skills, personal attributes and understanding of the organisations in the response; and the significance of having a liaison in situ representing and communicating through to agencies geographically dispersed from Canterbury. It is hoped that this research will assist in determining a future framework for interagency communication best practice and policy.en
dc.identifier.citationB. Hickmott, C. E. Mills (2016) The case of the vulnerable persons interagency emergency response team: Lessons learned about interagency communication. Christchurch: People in Disasters Conference 2016, 24-26 Feb.en
dc.identifier.urihttp://hdl.handle.net/10092/12392
dc.language.isoen
dc.publisherUniversity of Canterbury. Management, Marketing, and Entrepreneurshipen
dc.relation.urihttp://peopleindisasters.org.nz/abstract.asp?id=136en
dc.rights.urihttps://hdl.handle.net/10092/17651
dc.subjectInteragency Emergency Response Teamsen
dc.subjectinteragency communicationen
dc.subjectinterfaceen
dc.subjectvulnerable peopleen
dc.subjectdisaster communicationen
dc.subject.anzsrcFields of Research::44 - Human society::4410 - Sociology::441016 - Urban sociology and community studiesen
dc.subject.anzsrcFields of Research::47 - Language, communication and culture::4701 - Communication and media studies::470108 - Organisational, interpersonal and intercultural communicationen
dc.subject.anzsrcField of Research::11 - Medical and Health Sciences::1117 - Public Health and Health Services::111799 - Public Health and Health Services not elsewhere classifieden
dc.titleThe case of the vulnerable persons interagency emergency response team: Lessons learned about interagency communicationen
dc.typeConference Contributions - Other
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