Evaluating the Alignment of IT with Business Processes in SMEs

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dc.contributor.authorCragg, P.
dc.contributor.authorTagliavini, M.
dc.contributor.authorMills, A.
dc.date.accessioned2008-12-18T23:00:53Z
dc.date.available2008-12-18T23:00:53Z
dc.date.issued2007en
dc.description.abstractThis paper takes a new approach to IT alignment by focusing on the alignment of IT with business processes. Thus the paper focuses on operational alignment rather than strategic alignment. The paper proposes a new instrument for measuring IT alignment, based on the process view of firms. The Process Classification Framework (PCF) (APQC 2006) was used to create a 24 item instrument that formed part of a questionnaire for structured interviews with managers in 66 SMEs. Analysis using partial least squares indicated a positive relationship between IT alignment and IT Success. In addition, IT alignment was found to be low in many firms, and low for many business processes. The typical SME had about 5 business processes with insufficient IS support. However, IT alignment was at an acceptable level for the most important business processes. The study also indicates that the business process view could provide an efficient measure of IT alignment. Opportunities for further research are outlined.en
dc.identifier.citationCragg, P., Tagliavini, M., Mills, A. (2007) Evaluating the Alignment of IT with Business Processes in SMEs. University of Southern Queensland, Toowoomba, Australia: 18th Australasian Conference on Information Systems (ACIS 2007), 5-7 Dec 2007. Proceedings of the 18th Australasian Conference on Information Systems, 38-48.en
dc.identifier.urihttp://hdl.handle.net/10092/1964
dc.language.isoen
dc.publisherUniversity of Canterbury. Accountancy Finance and Information Systems.en
dc.rights.urihttps://hdl.handle.net/10092/17651en
dc.subject.marsdenFields of Research::350000 Commerce, Management, Tourism and Services::350200 Business and Managementen
dc.titleEvaluating the Alignment of IT with Business Processes in SMEsen
dc.typeConference Contributions - Published
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