Employment rights disputes: What is the role of HR professionals?

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dc.contributor.authorWalker, B.
dc.contributor.authorHamilton, R.T.
dc.date.accessioned2016-04-04T21:30:37Z
dc.date.available2016-04-04T21:30:37Z
dc.date.issued2011en
dc.description.abstractThis study explores the role of human resource specialists in the handling of employee grievances. Most studies of HRM devolution have drawn only on the perceptions of managers and have neglected the area of grievances. The research highlights the employee experience of grievances under different levels of HRM devolution. The progression of fourteen grievance cases was investigated, accessing the full set of parties to each one. Data were gathered using a triangulated method involving seventy interviews, direct observation and written submissions. The findings suggest grievance handling is not readily accommodated within devolved HR structures. The role of HR staff in grievance processes can be ill-defined and show wide variation, causing problems for both line managers and employees. This can lead to negative outcomes and damage the credibility of the HR department. The insights from this study are intended to initiate debate concerning the potential roles of HR practitioners in grievance handling.en
dc.identifier.citationWalker, B., Hamilton, R.T. (2011) Employment rights disputes: What is the role of HR professionals?. Asia Pacific Journal of Human Resources, 49(4), pp. 409-424.en
dc.identifier.doihttps://doi.org/10.1177/1038411111422142
dc.identifier.urihttp://hdl.handle.net/10092/11968
dc.language.isoen
dc.publisherUniversity of Canterbury. Management, Marketing, and Entrepreneurshipen
dc.rights.urihttps://hdl.handle.net/10092/17651
dc.subjectmediationen
dc.subjectGrievancesen
dc.subjectalternative dispute resolution (ADR)en
dc.subjectdevolved HRMen
dc.subjectNew Zealanden
dc.subjectHRM staffen
dc.subject.anzsrcField of Research::15 - Commerce, Management, Tourism and Services::1503 - Business and Management::150305 - Human Resources Managementen
dc.subject.anzsrcFields of Research::35 - Commerce, management, tourism and services::3505 - Human resources and industrial relations::350504 - Industrial and employee relationsen
dc.titleEmployment rights disputes: What is the role of HR professionals?en
dc.typeJournal Article
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