University of Canterbury Home
    • Admin
    UC Research Repository
    UC Library
    JavaScript is disabled for your browser. Some features of this site may not work without it.
    View Item 
    1. UC Home
    2. Library
    3. UC Research Repository
    4. UC Business School | Te Kura Umanga
    5. Business: Reports
    6. View Item
    1. UC Home
    2.  > 
    3. Library
    4.  > 
    5. UC Research Repository
    6.  > 
    7. UC Business School | Te Kura Umanga
    8.  > 
    9. Business: Reports
    10.  > 
    11. View Item

    Benchmark Resilience: A study of the resilience of organisations in the Auckland Region (2010)

    Thumbnail
    View/Open
    12626182_Benchmark Resilience-ResOrgs ResearchReportbAuckland.pdf (299.7Kb)
    Type of Content
    Reports
    UC Permalink
    http://hdl.handle.net/10092/4275
    
    Publisher
    Resilient Organisations
    University of Canterbury. Department of Accounting and Information Systems
    University of Canterbury. Civil and Natural Resources Engineering
    Related resource(s)
    http://www.resorgs.org.nz
    Collections
    • Business: Reports [22]
    • Working Papers in Economics [142]
    Authors
    Stephenson, A.
    Seville, E.
    Vargo, J.
    Roger, D.
    show all
    Abstract

    The project, initiated in August 2007, aims to develop a tool for benchmarking the resilience of organisations. As part of the project the benchmarking tool has been tested on organisations in the Auckland region. Why measure organisational resilience? In crisis and disaster situations, organisations enable communities to respond and recover. Organisations that provide services such as electricity, telecommunications, transport, water and healthcare are commonly seen as critical. However all organisations contribute to the delivery of services and the provision of employment. The ability of these organisations to operate can determine the success of the community response and recovery. Organisations, both big and small, are susceptible to natural disasters, power cuts, loss of key staff and public health issues like pandemic influenza. And it’s not just the big problems that can cause trouble for organisations; many experience small disruptions on a daily basis. A resilient organisation is one that not only survives, but is also able to thrive in an environment of change and uncertainty (Seville, et al., 2008, p. 2). Initial results from this research indicate a positive relationship between organisational resilience and cash flow, profitability and return on investment. This provides evidence of a clear link between an organisation’s resilience and their business performance. Despite the business benefits of becoming more resilient, many organisations struggle to prioritise resilience and to link resilience to crisis or disaster, with the ability to operate effectively and efficiently during business as usual. Measuring and benchmarking organisational resilience is about two things, firstly asking ‘as an organisation how resilient are we and what do we need to work on?’, and secondly remembering that what gets measured gets done!

    Citation
    Stephenson, A., Seville, E., Vargo, J., Roger, D. (2010) Benchmark Resilience: A study of the resilience of organisations in the Auckland Region..
    This citation is automatically generated and may be unreliable. Use as a guide only.
    ANZSRC Fields of Research
    15 - Commerce, Management, Tourism and Services
    09 - Engineering::0905 - Civil Engineering
    Rights
    https://hdl.handle.net/10092/17651

    Related items

    Showing items related by title, author, creator and subject.

    • Benchmark Resilience: Results of a survey of Auckland based organisations 

      Seville, E.; Vargo, J.; Stephenson, A. (University of Canterbury. Department of Accounting and Information SystemsUniversity of Canterbury. Civil and Natural Resources Engineering, 2010)
    • Resilient Organisations: Trying to thrive when you are struggling to survive 

      Vargo, J.; Seville, E. (University of Canterbury. Department of Accounting and Information SystemsUniversity of Canterbury. Civil and Natural Resources Engineering, 2010)
    • APEC project on SME Resilience, Resilient Organisations monthly reports Report 6: Tourism Recover and Resiience after the Canterbury Earthquakes. 

      Orchiston, C.; Seville, E.; Vargo, J. (University of Canterbury. Civil and Natural Resources Engineering, 2012)
      The earthquake sequence has resulted in significant physical and reputational damage to the Canterbury tourism industry. Eighteen months after the earthquakes inbound tourism data is still below pre-earthquake levels, ...
    Advanced Search

    Browse

    All of the RepositoryCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThesis DisciplineThis CollectionBy Issue DateAuthorsTitlesSubjectsThesis Discipline

    Statistics

    View Usage Statistics
    • SUBMISSIONS
    • Research Outputs
    • UC Theses
    • CONTACTS
    • Send Feedback
    • +64 3 369 3853
    • ucresearchrepository@canterbury.ac.nz
    • ABOUT
    • UC Research Repository Guide
    • Copyright and Disclaimer
    • SUBMISSIONS
    • Research Outputs
    • UC Theses
    • CONTACTS
    • Send Feedback
    • +64 3 369 3853
    • ucresearchrepository@canterbury.ac.nz
    • ABOUT
    • UC Research Repository Guide
    • Copyright and Disclaimer