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    Appearance of a robot affects the impact of its behaviour on perceived trustworthiness and empathy (2016)

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    Type of Content
    Journal Article
    UC Permalink
    http://hdl.handle.net/10092/16688
    
    Publisher's DOI/URI
    https://doi.org/10.1515/pjbr-2016-0005
    
    Publisher
    Walter de Gruyter GmbH
    ISSN
    2081-4836
    Collections
    • Engineering: Journal Articles [1568]
    Authors
    Złotowski J
    Sumioka H
    Nishio S
    Glas DF
    Bartneck, Christoph cc
    Ishiguro H
    show all
    Abstract

    An increasing number of companion robots have started reaching the public in the recent years. These robots vary in their appearance and behavior. Since these two factors can have an impact on lasting human-robot relationships, it is important to understand their effect for companion robots. We have conducted an experiment that evaluated the impact of a robot's appearance and its behaviour in repeated interactions on its perceived empathy, trustworthiness and anxiety experienced by a human. The results indicate that a highly humanlike robot is perceived as less trustworthy and empathic than a more machinelike robot. Moreover, negative behaviour of a machinelike robot reduces its trustworthiness and perceived empathy stronger than for highly humanlike robot. In addition, we found that a robot which disapproves of what a human says can induce anxiety felt towards its communication capabilities. Our findings suggest that more machinelike robots can be more suitable as companions than highly humanlike robots. Moreover, a robot disagreeing with a human interaction partner should be able to provide feedback on its understanding of the partner's message in order to reduce her anxiety.

    Citation
    Złotowski J, Sumioka H, Nishio S, Glas DF, Bartneck C, Ishiguro H (2016). Appearance of a robot affects the impact of its behaviour on perceived trustworthiness and empathy. Paladyn. 7(1). 55-66.
    This citation is automatically generated and may be unreliable. Use as a guide only.
    Keywords
    Human–Robot Interaction; Anthropomorphism; Trust; Empathy; Anxiety
    ANZSRC Fields of Research
    08 - Information and Computing Sciences::0806 - Information Systems::080602 - Computer-Human Interaction
    08 - Information and Computing Sciences::0801 - Artificial Intelligence and Image Processing::080101 - Adaptive Agents and Intelligent Robotics
    17 - Psychology and Cognitive Sciences::1701 - Psychology::170113 - Social and Community Psychology
    33 - Built environment and design::3303 - Design::330316 - Visual communication design (incl. graphic design)
    Rights
    This work is licensed under the Creative Commons Attribution-Non Commercial-No Derivs 3.0 License.

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