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    Examining the effect of social media tools on virtual team conflicts: A process model (2015)

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    Conference Contributions - Other
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    http://hdl.handle.net/10092/13502
    
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    • Business: Conference Contributions [242]
    Authors
    Gupta H
    Wingreen SC
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    Editors
    Kankanhalli A
    Burton-Jones A
    Teo TSH
    Abstract

    This research investigates how the use of social media tools affects virtual team conflicts. The novel concept of “feature richness”, which is understood as affordances of social media tools, is theorized. Feature richness distinguishes social media tools from other commonly used communication tools in virtual teams. The researchers propose a process model which suggests that operationally, feature richness is understood as the process nature of social media tools. The primary data was collected at corporate organizations in form of a Likert questionnaire. The research findings reveal that social media tools lead to effective communication, which encourages the development of trust, team cohesion and satisfaction in virtual teams. This further reflects in form of reduced virtual team conflicts.

    Citation
    Gupta H, Wingreen SC (2015). Examining the effect of social media tools on virtual team conflicts: A process model. Singapore: 19th Pacific Asia Conference on Information Systems (PACIS 2015). 5/7/2015-9/7/2015. Pacific Asia Conference on Information Systems, PACIS 2015 - Proceedings. 68-68.
    This citation is automatically generated and may be unreliable. Use as a guide only.
    Keywords
    Virtual Teams; Conflicts; Feature Richness; Social Media
    ANZSRC Fields of Research
    47 - Language, communication and culture::4701 - Communication and media studies::470102 - Communication technology and digital media studies
    08 - Information and Computing Sciences::0806 - Information Systems::080610 - Information Systems Organisation
    08 - Information and Computing Sciences::0806 - Information Systems::080605 - Decision Support and Group Support Systems

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