An augmented reality interface for supporting remote insurance claim assessment.

Abstract

In past few years Augmented Reality (AR) technology has been applied to many industries and proved successful with helping the expansion of businesses. This thesis focuses on exploring how AR-based remote collaboration be used for supporting insurance claim processes. Previous research on remote collaboration and video conferencing have been reviewed. Following an interface design procedure, the final system components was defined and a remote assessment prototype was developed. It could especially facilitate the claim assessment timing and help to improve the communication between users. As a part of the prototype interface, the orientation compass plays a significant role for decreasing disorientation in remote perception. A formal user study was conducted to evaluate two different designs of 3D compass. The results of the user study show that the World-fixed compass has the best overall performance compared to the User-fixed compass or Without-orientation compass.