Transformative Service Research and Service-Dominant Logic: Quo Vaditis?

Type of content
Journal Article
Thesis discipline
Degree name
Publisher
University of Canterbury. Management, Marketing, and Entrepreneurship
Journal Title
Journal ISSN
Volume Title
Language
Date
2015
Authors
Kuppelwieser, V.G.
Finsterwalder, J.
Abstract

This paper takes a closer look at the emerging topic of transformative service research (TSR) and compares its facets with the more established concept of the service-dominant logic (SDL). The paper thus contributes to both theory development and practical application. This work highlights the conceptual parallels in the two approaches, for example, their holistic approach, their systems thinking, addressing entities or actors within such system(s), inclusion of the wider environment, and their focus on the co-creative and interactive nature of well-being generation and value co-creation. The paper also reveals some differences, for example TSR’s focus on eudaimonic and hedonic well-being outcomes vs. SDL’s value co-creation. The paper concludes that both perspectives have merits, but could benefit from being used integratively. By comparing the areas of theory focus, practical application, value co-creation and co-destruction, intentionality, well-being and value concepts, and TSR and SDL’s “logic”, the paper provides suggestions for future research.

Description
Citation
Kuppelwieser, V.G., Finsterwalder, J. (2015) Transformative Service Research and Service-Dominant Logic: Quo Vaditis?. Journal of Retailing and Consumer Services, 28(1), pp. 91–98.
Keywords
Transformative service research (TSR), Service-dominant logic (SDL)
Ngā upoko tukutuku/Māori subject headings
ANZSRC fields of research
Field of Research::15 - Commerce, Management, Tourism and Services::1505 - Marketing::150505 - Marketing Research Methodology
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