Towards understanding the initial adoption of online retail stores in a low internet penetration context: An exploratory work in Ghana

Type of content
Journal Article
Thesis discipline
Degree name
Publisher
MDPI AG
Journal Title
Journal ISSN
Volume Title
Language
en
Date
2020
Authors
Jibril AB
Kwarteng MA
Pilik M
Botha E
Osakwe CN
Abstract

© 2020 by the author. Online shopping has become increasingly popular in the past two decades. Yet, despite its popularity, the use of online stores on the African continent pales in comparison to other parts of the world. Moreover, in many economic contexts in Africa and including Ghana, there has been very limited research on the subject of online adoption and in particular, the fundamental factors that can influence its initial adoption, especially among young and relatively educated consumers who constitute the largest demographic group there. We, therefore, make a determined effort to fill this growing knowledge gap by exploring some fundamental factors associated to shop online by young and educated consumers. This exploratory research draws on the stimulus-organism-response (SOR) framework and focuses on five variables of interest namely perceived ease of use, government support infrastructure, and economic considerations about pricing, perceived convenience and use intentions of online retail stores. Evidence collected from 294 research participants provides support for our research propositions Finally, our research contributions and future study directions are considered in the concluding part of the paper.

Description
Citation
Jibril AB, Kwarteng MA, Pilik M, Botha E, Osakwe CN (2020). Towards understanding the initial adoption of online retail stores in a low internet penetration context: An exploratory work in Ghana. Sustainability (Switzerland). 12(3). 854-854.
Keywords
online retail store, stimulus-organism-response, ease of use, e-shoppers, convenience, Ghana
Ngā upoko tukutuku/Māori subject headings
ANZSRC fields of research
12 Built Environment and Design
Fields of Research::35 - Commerce, management, tourism and services::3504 - Commercial services::350404 - Retail
Fields of Research::35 - Commerce, management, tourism and services::3506 - Marketing::350601 - Consumer behaviour
Fields of Research::35 - Commerce, management, tourism and services::3506 - Marketing::350602 - Consumer-oriented product or service development
Fields of Research::35 - Commerce, management, tourism and services::3506 - Marketing::350607 - Marketing technology
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