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    • Operator agency in process intervention: tampering versus application of tacit knowledge 

      Van Gestel, P.; Pons, D.; Pulakanam, V. (University of Canterbury. Management, Marketing, and EntrepreneurshipUniversity of Canterbury. Mechanical Engineering, 2015)
      Statistical process control (SPC) theory takes a negative view of adjustment of process settings, which is termed tampering. In contrast, quality and lean programmes actively encourage operators to acts of intervention and ...