The power of beauty? The interactive effects of awe and online reviews on purchase intentions

Type of content
Journal Article
Thesis discipline
Degree name
Publisher
Elsevier BV
Journal Title
Journal ISSN
Volume Title
Language
en
Date
2020
Authors
Septianto F
Choi J
Kemper, Joya A.
Abstract

Prior research has established that online consumer reviews can have significant influences on the evaluations of a product or a service. In particular, studies show that negative (vs. positive) reviews lead to unfavorable evaluations because they heighten purchase risk. The present research seeks to examine a contextual cue that can alleviate this potential problem. Across three studies, this research demonstrates how the emotion of awe – elicited by a beautiful product in the advertisement – can reduce the perception of purchase risk, leading to favorable consumer evaluations of a product or service even though it has negative reviews. The implications of this research are beneficial for advertisers by highlighting the potentials of eliciting awe (e.g., by utilizing beauty) in their advertisements.

Description
Citation
Septianto F, Kemper JA, Choi J (2020). The power of beauty? The interactive effects of awe and online reviews on purchase intentions. Journal of Retailing and Consumer Services. 54. 102066-102066.
Keywords
awe, online review, beauty, advertising
Ngā upoko tukutuku/Māori subject headings
ANZSRC fields of research
1503 Business and Management
1505 Marketing
1506 Tourism
Fields of Research::35 - Commerce, management, tourism and services::3506 - Marketing
Rights
All rights reserved unless otherwise stated