End User Creativity: A Critical Realist Perspective

Type of content
Conference Contributions - Published
Publisher's DOI/URI
Thesis discipline
Degree name
Publisher
University of Canterbury. Department of Accounting and Information Systems
University of Canterbury. Human Interface Technology Laboratory
Journal Title
Journal ISSN
Volume Title
Language
Date
2013
Authors
Baker, G.
Cragg, P.
Bartneck, Christoph
Seidel, S.
Abstract

There has been a recent trend in the IS literature toward viewing IT systems less as material artifacts and more as imbricated, socio-technical a ssemblages. This suggests that greater attention must be paid to the detailed processes be hind the interaction of users with systems.
In this thesis, I explored the creative process tha t occurs when end users discover or develop novel and useful ways to appropriate IT systems. I used Eisenhardt (1989)’s framework for inducting theory from case studies, and conducted a n embedded multiple-case study of users who have implemented creative ways to apply existin g IT systems. I applied Critical Realist assumptions and employed theoretical lenses drawn f rom cognitive science (distributed cognition), cognitive psychology (dual-process theo ry) and Markus and Silver (2008)’s variant of Adaptive Structuration Theory (AST). I a ddressed the research question: What are the causal mechanisms that explain the creative app ropriation of IT systems by end users? Using AST as a foundation, I developed a theoretica l framework to represent the problem space that must be traversed by users making approp riation moves, which I have named Affordance Field Theory. I employed Narrative Netwo rks (Pentland & Feldman, 2007) for my primary retroductive analysis, then re-analysed the data using Framework Matrices (Ritchie & Lewis, 2003). The complementary logical forms (pr ocessual and thematic, respectively) of the analytical tools provide empirical corroboratio n for the findings. I have derived a set of cognitive mechanisms that describe the information- processing operations involved in end user creativity. Using metaphors provided by distri buted cognition, I have demonstrated how these mechanisms can be used to explain information processing at both the individual and collective levels. I have also developed an integra tive model to explain how the mechanisms work together to explain creative action at the ind ividual level. I have maintained my primary case study database in NVivo 10.

Description
Citation
Baker, G., Cragg, P., Bartneck, C., Seidel, S. (2013) End User Creativity: A Critical Realist Perspective. Auckland, New Zealand: 4th Annual New Zealand Information Systems Doctoral Consortium (NZISDC), 26-27 Jul 2013.
Keywords
Affordance Field Theory, Creativity, Critical Realism, Cognitive Science,, Dual-Process Theory
Ngā upoko tukutuku/Māori subject headings
ANZSRC fields of research
Field of Research::08 - Information and Computing Sciences::0806 - Information Systems
Field of Research::08 - Information and Computing Sciences::0806 - Information Systems::080602 - Computer-Human Interaction
Rights