McNickle, D.2011-11-282011-11-282011McNickle, D. (2011) Teaching Note - Fitting a theoretical model to a real queue. INFORMS Transactions on Education, 11(3), pp. 111-122.http://hdl.handle.net/10092/5901A carefully structured practical queue-modelling assignment improves the understanding of queueing theory and teaches modelling and data-analysis skills. The assignment also demonstrates that it may be better to use models to estimate operating characteristics such as mean waiting times, even in circumstances where the system in question and the characteristics can be directly observed.enteaching queueingdata analysisteaching statisticsformative assessmentTeaching Note - Fitting a theoretical model to a real queueJournal ArticleFields of Research::39 - Education::3901 - Curriculum and pedagogy::390109 - Mathematics and numeracy curriculum and pedagogy