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    Workplace attitudes among offshore team members

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    thesis_fulltext.pdf (848.7Kb)
    Roberts_Use_of_thesis_form.pdf (142.8Kb)
    Author
    Roberts, Abigail Mary
    Date
    2014
    Permanent Link
    http://hdl.handle.net/10092/9164
    Thesis Discipline
    Psychology
    Degree Grantor
    University of Canterbury
    Degree Level
    Masters
    Degree Name
    Master of Science

    The attitudes of employees are key for ensuring the productivity and sustainability of an organisation. The present research aimed to explore obstacles and facilitators of positive team functioning in an offshore environment. Preliminary identification of obstacles and challenges to effective teamwork was achieved through an interview with two senior Human Resource managers at a large international bank, the primary location of which is in Australia. From this information, a survey was developed and distributed to members of an offshore Human Resource (HR) service centre consisting of 100 staff members, responsible for HR operations and described as an ‘extension’ or ‘captive’ team. An interview with management revealed that the effectiveness and sustainability of the current offshore team were of particular interest. Consideration of these issues and research into the effectiveness of virtual and captive teams led to a focus on organisational identity, work engagement, climate, trust, recognition from management, technology support, reliability of technology and goal clarity. Goal clarity and technology support were significant predictors of work engagement; low integration, goal clarity, technology support, reliability of technology and recognition from management were significant predictors of organisational identity. Thus, in an offshore environment, clear goals and the ability to complete those goals through use of efficient technologies are vital. This should impact the type of training given to offshore team members as well as the amount of technology support that is available to them.

    Subjects
    offshore
     
    offshoring
     
    captive
     
    teams
     
    organisational identity
     
    work engagement
     
    organisational climate
     
    trust
     
    recognition from management
     
    technology support
     
    reliability of technology
     
    goal clarity
    Collections
    • Science: Theses and Dissertations [3603]
    Rights
    https://canterbury.libguides.com/rights/theses

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