The Role of Recruitment Expectations and Organisational Trust in Volunteer Organisations
Degree GrantorUniversity of Canterbury
Degree NameMaster of Science
Volunteer organisations provide significant value to society. However, limited research exists on ways through which volunteer organisations can manage the behaviour and attitudes of their volunteers. The main purpose of this study was to contribute to literature in this area by assessing the applicability of setting appropriate recruitment expectations and fostering organisational trust in the volunteer context. This was done by examining the influence of the relationship between pre-entry recruitment expectations and post-entry experiences of volunteers on levels of satisfaction, commitment, co-operative behaviour and turnover intentions. The influence of organisational trust on these variables was also assessed. Volunteers from a national non-profit organisation were given a survey of their expectations shortly after joining (and prior to undertaking any voluntary work), and then completed another set of measures two months later after participation in voluntary training and activities. Sampling resulted in 22 matched surveys between phase one and phase two. Results partially suggest that expectations and organisational trust are associated with volunteer satisfaction levels, and provide evidence indicating that further research in this area using a larger sample may reveal significant associations. Overall, the present study suggests that volunteer organisations can benefit from the appropriate management of recruitment processes and organisational trust, and provides a foundation for further research on this topic.