Identifying Key Information Systems Competences in Small Firms
The conference theme is ‘developing management and organisational capability to improve business performance’. Rather than examine all types of organisational capability, this paper focuses on information systems (IS) competences, which can be viewed as a pre-requisite for building some organisational capabilities. The paper adopts a resource-based view of firms, which is an approach that has proved very useful in the study of information systems as the theory focuses on ‘resources’. Important information system type resources include skills, knowledge and technology. Resources can be combined to create competences, and Peppard & Ward (2004) outlined a total of 26 IS competences that firms may develop. Their 26 competences cover a broad range of activities, including strategy formulation, defining IT needs, and creating and maintaining good relationships with suppliers. Their framework was used to examine factors that influence information systems success in small firms. The analysis identifies a set of ten competences that make a difference to information systems success in small firms.