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    Towards an Information Systems Excellence Model (2004)

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    12594708_Cragg.pdf (211.8Kb)
    Type of Content
    Conference Contributions - Published
    UC Permalink
    http://hdl.handle.net/10092/1963
    
    Publisher
    University of Canterbury. Accountancy Finance and Information Systems.
    Related resource(s)
    http://acis2004.infosys.utas.edu.au/welcome/welcome.htm
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    • Business: Conference Contributions [239]
    Authors
    Cragg, P.B.
    Mills, A.
    Suraweera, T.
    Todorova, N.
    show all
    Abstract

    This paper proposes an IS excellence model based on the concept of business excellence. The Baldrige excellence model contains seven criteria, including: leadership; strategic planning; customer and market focus; human resource focus; process management; measurement, analysis and knowledge management; and business results. For each of these criteria, the paper explores significant IS literature to develop corresponding criteria in the IS context. The proposed model extends the existing work on IS Success and provides an holistic framework that brings together many topics that are often researched in relative isolation, eg, IS leadership, IS strategy, IS service quality, and IS user satisfaction.

    Citation
    Cragg, P.B., Mills, A., Suraweera, T., Todorova, N. (2004) Towards an Information Systems Excellence Model. Hobart, Tasmania: 15th Annual Australian Conference on Information Systems (ACIS2004), 1-3 Dec 2004. Paper 102, 10 pp.
    This citation is automatically generated and may be unreliable. Use as a guide only.
    Rights
    https://hdl.handle.net/10092/17651

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