Understanding the mediating role of social media in virtual team conflicts (2014)
Communication technology is recognized as an important component of a virtual team (VT). Communication technologies other than social media have been linked to VT conflicts by prior research. This research in progress explores using social media to see if any improvements can be made to conflicts in VTs. The researchers emphasize on the “feature richness” of social media which is understood as affordances of social media and it distinguishes social media from other commonly used communication technologies in a VT environment. The researchers theorize that “feature richness” rather than “media richness” of the communication technology can be more beneficial for a virtual team since it is hoped to simultaneously work towards reducing VT conflicts. The researchers propose a conceptual research model that contributes to understanding the mediating role that social media can play in virtual team conflicts.
CitationGupta H, Wingreen SC (2014). Understanding the mediating role of social media in virtual team conflicts. Chengdu, China: Pacific-Asia Conference on Information Systems (PACIS 2014). 24/6/2014-28/6/2014. Proceedings - Pacific Asia Conference on Information Systems, PACIS 2014. 32-32.
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KeywordsVirtual teams; Conflicts; Feature richness; Social media
ANZSRC Fields of Research10 - Technology::1005 - Communications Technologies
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Gupta H; Wingreen SC (2015)This research investigates how the use of social media tools affects virtual team conflicts. The novel concept of “feature richness”, which is understood as affordances of social media tools, is theorized. Feature ...
Gupta H; Wingreen SC (2014)
Gupta, Hritik (University of Canterbury, 2015)Virtual teams (VTs) comprise knowledge workers who are geographically dispersed, may be constrained by different time zones, and primarily co-ordinate their work through suitable communication tools. Virtual teams are ...