Shaping human-robot interaction: Understanding the social aspects of intelligent robotic products
The field of robotics is changing at an unprecedented pace. Robotic technologies that integrate information technology with physical embodiment are now robust enough to be deployed in industrial, institutional, and domestic settings. They have the potential to be greatly beneficial to humankind. However, how these products should behave and interact with humans — act socially — remains largely unclear. When designing these products, we will need to make judgments about what technologies to pursue, what systems to make, and how to consider context when designing artifacts and services. Researchers and designers have only just begun to understand these critical issues.