Examining supervisor impact on support workers’ wellbeing and service quality (2017)
Type of ContentTheses / Dissertations
Degree NameMaster of Science
PublisherUniversity of Canterbury
In an industry commonly characterised as emotionally demanding, challenging and exhausting, it is not surprising that support workers’ are exposed to wellbeing and service quality threats at work. Despite the growing acknowledgement of these work characteristics, research into the psychosocial factors attributable to these outcomes has received modest attention. The purpose of the current study is to examine the role of supervisor feedback and support in sustaining wellbeing and ensuring service quality in the support work setting. Further, the research aims to uncover additional psychosocial factors that influence these outcomes, through qualitative analysis. 146 support workers from a large New Zealand care organisation participated in an online survey administered at two time points. As expected, supervisor feedback and support was a significant predictor of the wellbeing and service quality of support workers; however, this relationship was modest. In addition, analysis of the open-ended responses revealed the significant influence of other supervisor factors, as well as the job design and characteristics, and organisational systems. These findings indicate the scope of factors that influence support workers’ wellbeing and service quality, and highlight the need to take all levels of job, supervisor and organisation into account. Future research is needed to further investigate these factors and their relationship with these outcomes.
RightsAll Rights Reserved
Showing items related by title, author, creator and subject.
A mixed methods evaluation of a Canterbury Breast Feeding Support Service : examining the impact of the Waitaha Primary Health Baby Feeding Service on individual breastfeeding experience, maternal wellbeing and bonding/attachment. Russell, Brenna (University of Canterbury, 2021)Research has evidenced the nutritional, health and wellbeing benefits of breastfeeding for both mother and baby in producing best outcomes in comparison to alternatives such as formula. Officially, the World Health ...
The impacts of a community-based health education and nutritional support program on birth outcomes among migrant workers in maesot, thailand: A retrospective review Blue WJ; Derrick, Donald; Blue CL (2020)Since 2014, The Charis Project and later Shade Tree Foundation have been conducting community-based interventions focusing on nutritional support and education for pregnant and nursing mothers to alleviate immediate human ...
Investigating the moderating effects of social support and prohibitive voice on wellbeing outcomes experienced by support workers facing client aggression Smith, Shannon (University of Canterbury, 2017)Support workers are often exposed to challenging behaviours from their clients. There is currently limited evidence of how such aggressive behaviours, including physical and verbal aggression, influence support worker’ ...