Investigating the moderating effects of social support and prohibitive voice on wellbeing outcomes experienced by support workers facing client aggression
Degree GrantorUniversity of Canterbury
Degree NameMaster of Science
Support workers are often exposed to challenging behaviours from their clients. There is currently limited evidence of how such aggressive behaviours, including physical and verbal aggression, influence support worker’ wellbeing levels, or how care organisations can mitigate the detrimental impacts of challenging behaviours on staff wellbeing. The current study explores the relationship between client-on-staff aggression and support worker wellbeing, and whether prohibitive voice and social support influence this relationship. An online survey was conducted among 225 support workers from a New Zealand care organisation. Moderated multiple regressions were conducted to test hypotheses followed. The results show that clienton- staff aggression is negatively associated with wellbeing, and that social support, but especially prohibitive voice, have positive impacts on support worker wellbeing. Furthermore, the findings also suggest, while the interactions hypothesized were not significant, the joint effects of prohibitive voice and social support uniquely explain the relationship between clienton- staff aggression and wellbeing.