Top management team decision priorities to drive IS resilience: lessons from Jade Software Corporation

Abstract

In this paper, we adopt Agency Theory and Weill’s IT Governance framework to investigate the decision priorities of senior executives in the context of IS resilience planning, which falls under the broader umbrella of IT governance. Although research has been undertaken on the topics of organizational resilience, and IT governance, there is a gap in the literature with respect to IS resilience. We report a case study of the Jade Software Corporation, in which we use Q-methodology to develop a typology of decision priorities for IS resilience planning. Analysis revealed two types of decision makers, each representing a unique perspective of IS resilience. These types are discussed, along with implications of findings, a theoretical framework for IS resilience, and suggestions for future research.