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    The case of the vulnerable persons interagency emergency response team: Lessons learned about interagency communication (2016)

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    12659826_Abstract for People in Disasters Conference.docx (14.53Kb)
    Type of Content
    Conference Contributions - Other
    UC Permalink
    http://hdl.handle.net/10092/12392
    
    Publisher
    University of Canterbury. Management, Marketing, and Entrepreneurship
    Related resource(s)
    http://peopleindisasters.org.nz/abstract.asp?id=136
    Collections
    • Business: Conference Contributions [234]
    Authors
    Hickmott, Becky
    Mills, Colleen
    show all
    Abstract

    Interagency Emergency Response Teams (IERTs) play acrucial role in times of disasters. Therefore it is crucial to understand more thoroughly the communication roles and responsibilities of interagency team members and to examine how individual members communicate within a complex, evolving, and unstable environment. It is also important to understand how different organisational identities and their spatial geographies contribute to the interactional dynamics. Earthquakes hit the Canterbury region on September, 2010 and then on February 2011 a more devastating shallow earthquake struck resulting in severe damage to the Aged Residential Care (ARC) sector. Over 600 ARC beds were lost and 500 elderly and disabled people were displaced. Canterbury District Health Board (CDHB) set up an interagency emergency response team to address the issues of vulnerable people with significant health and disability needs who were unable to access their normal supports due to the effects of the earthquake. The purpose of this qualitative interpretive study is to focus on the case study of the response and evacuation of vulnerable people by interagencies responding to the event. Staff within these agencies were interviewed with a focus on the critical incidents that either stabilised or negatively influenced the outcome of the response. The findings included the complexity of navigating multiple agencies communication channels; understanding the different hierarchies and communication methods within each agency; data communication challenges when infrastructures were severely damaged; the importance of having the right skills, personal attributes and understanding of the organisations in the response; and the significance of having a liaison in situ representing and communicating through to agencies geographically dispersed from Canterbury. It is hoped that this research will assist in determining a future framework for interagency communication best practice and policy.

    Citation
    B. Hickmott, C. E. Mills (2016) The case of the vulnerable persons interagency emergency response team: Lessons learned about interagency communication. Christchurch: People in Disasters Conference 2016, 24-26 Feb.
    This citation is automatically generated and may be unreliable. Use as a guide only.
    Keywords
    Interagency Emergency Response Teams; interagency communication; interface; vulnerable people; disaster communication
    ANZSRC Fields of Research
    44 - Human society::4410 - Sociology::441016 - Urban sociology and community studies
    47 - Language, communication and culture::4701 - Communication and media studies::470108 - Organisational, interpersonal and intercultural communication
    11 - Medical and Health Sciences::1117 - Public Health and Health Services::111799 - Public Health and Health Services not elsewhere classified
    Rights
    https://hdl.handle.net/10092/17651

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