Knowledge Sharing in IT Consultant and SME Interactions (2015)
Type of ContentJournal Article
PublisherUniversity of Canterbury. Department of Accounting and Information Systems
University of Canterbury. Management, Marketing, and Entrepreneurship
Many SMEs depend on consultants to overcome knowledge barriers, especially for IT projects. This paper aims to determine how IT consultants affect the IT knowledge of SMEs when IT consultants and SMEs interact. Data were collected using face to face interviews with both IT consultants and SME managers. The study is the first to identify what and how SMEs learn from consultants during an IT implementation project. Consultants help SMEs gain different types of knowledge, employing a broad range of knowledge sharing mechanisms. As consultants are an important part of the knowledge creation processes of SMEs, SMEs should strive to form long-term relationships with consultants and use these interactions to develop IT knowledge within the SME.
CitationBradshaw, A., Pulakanam, V., Cragg, P. (2015) Knowledge Sharing in IT Consultant and SME Interactions. Australian Journal of Information Systems, 19, pp. S197-S217.
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KeywordsKnowledge sharing mechanisms; Knowledge Assets; IT projects; IT Consultants; SME; Accounting Information Systems
ANZSRC Fields of Research35 - Commerce, management, tourism and services::3507 - Strategy, management and organisational behaviour::350716 - Small business organisation and management
15 - Commerce, Management, Tourism and Services::1503 - Business and Management::150302 - Business Information Systems
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