Management experts agree that business environments around the world are likely to become more volatile, uncertain and complex in coming years. New Zealand organisations are no exception. Sudden market shifts, turmoil in international politics, rapid technological advances, and climate change all combine to create a turbulent and unpredictable business environment. This booklet gives findings from a major, three-year study of New Zealand organisations that have had to cope with major change. It presents a framework for the future that can help your organisation to adapt, survive, and thrive in turbulent environments.