Communication and trust : the effect of organisational commitment and change process perceptions on change attitudes (2016)
Type of ContentTheses / Dissertations
Degree NameMaster of Science
PublisherUniversity of Canterbury
AuthorsClarke, Emmashow all
This study investigated organisational commitment and perceptions of previous change management as precursors to employee perceptions of communication and trust in management during change. Participants at a large New Zealand organisation undergoing a systems change completed online surveys at Time 1 (pre-change) and Time 2 (change implementation). The results showed that perceptions of previous change management positively related to appraisals of change communication and trust perceptions during change. However, affective organisational commitment was not significantly related to perceptions of change communications or trust in management. These findings highlight that employees‟ previous experiences of change influence appraisals of managerial actions during change.