Measuring the effectiveness of computing services
Degree GrantorUniversity of Canterbury
Degree NameBachelor of Science with Honours
This project represents the next stage in an on-going research project into the effectiveness of computing services. Traditionally computer services have been evaluated with regard to machine efficiency: however, no matter how efficient a system's components are, if its services do not meet the needs of its users then that system is a failure. The purpose of this project is to measure the effectiveness from the viewpoint of the user. The assumption is made that the effectiveness of a service can be measured by assessing the satisfaction or dissatisfaction of its users. For this purpose a tool has been developed at Canterbury. This tool consists of surveying members of the user population by a questionnaire, statistical analysis of the resultant data base and follow-up interviews of selected people. This project is primarily concerned with testing the portability of the tool by the analysis of a different computer system. As the University of Otago is the only other university with a continuing commitment to Burroughs equipment it was chosen as the testing ground.
SubjectsField of Research::08 - Information and Computing Sciences
- Engineering: Reports