In summary, the current study highlights the potential for MI training of Work and Income staff to improve their relational and technical skills. Improved relational skills will improve the working alliance between Work and Income staff, with clients experiencing these conversations as empathic and empowering. Further, increased technical skills of staff means that staff are able to build and strengthen clients’ motivation for change. Given the wealth of literature linking working alliance and increased change talk to treatment outcome/behaviour change, further training of Work and Income staff is recommended.