What is the role of expert intuition in process control?

Type of content
Journal Article
Thesis discipline
Degree name
Publisher
Inderscience Publishers
Journal Title
Journal ISSN
Volume Title
Language
en
Date
2020
Authors
Hanna MD
Pons, Dirk
Pulakanam, Venkateswarlu
Abstract

Rules of statistical process control (SPC) suggest that processes should not be adjusted by workers without an explicit data-driven management directive. By contrast, in many workplaces, workers are empowered to improve processes and seen as uniquely knowledgeable due to their experience in close proximity to the process. Thus, it absolutely is expected that operators will commit acts of personal agency as they apply their expert intuition. Based on observations of industry practice, we develop a description of expert intuitive process control (EIPC) and a conceptual framework which enables comparison of this approach to SPC and development of postulates regarding the contexts in which each approach is likely to be valued from a practical perspective.

Description
Citation
Hanna MD, Pons D, Pulakanam V (2020). What is the role of expert intuition in process control?. International Journal of Productivity and Quality Management. 31(2). 227-243.
Keywords
statistical process control, SPC, personal agency, tacit knowledge, expert, intuition, expert intuitive process control, EIPC
Ngā upoko tukutuku/Māori subject headings
ANZSRC fields of research
1503 Business and Management
Fields of Research::35 - Commerce, management, tourism and services::3507 - Strategy, management and organisational behaviour::350712 - Production and operations management
Fields of Research::35 - Commerce, management, tourism and services::3505 - Human resources and industrial relations::350503 - Human resources management
Fields of Research::49 - Mathematical sciences::4901 - Applied mathematics::490108 - Operations research
Rights
All rights reserved unless otherwise stated