The evaluation of a bystander intervention training to combat incivility in a large New Zealand healthcare organization. (2020)
Type of ContentTheses / Dissertations
Degree NameMaster of Science
PublisherUniversity of Canterbury
The purpose of this study was to evaluate the potential of a bystander intervention training to combat organisational incivility. The evaluation was grounded in the Theory of Planned Behaviour and its underlying factors that feature heavily in behavioural change and bystander intervention literature. Three surveys were administered to 140 employees from a large healthcare organisation in New Zealand over the course of three months; collecting pre training, post training and follow up data. Pair wise comparison t-tests and ANOVAs were carried out to check for significant changes to predictor means, intention to intervene and to track changes in these factors over time. The findings of this study show that the bystander intervention training resulted in significantly different mean scores for most predictors of bystander behaviour and intent in the expected directions post training. However, training transfer was not achieved as no significant changes in behaviour were found at follow up and there was a decline in most of the predictors from post training levels. The key limitations of this study include the insufficient power achieved for data analysis, the limited behavioural data collected and the lack of a holistic change management approach from the organisation. Despite these limitations and the inconclusive support for the training’s success, this study does add to the field in a meaningful way. To the researcher’s knowledge this is the first study to evaluate bystander trainings as a tool to combat incivility. It also offers up a multitude of plausible explanations for the training transfer failure and potential steps forward for combating this issue.